Create Success Newsletter!
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Create Success Newsletter
Volume 4, Issue 11 - October 2007
Powerful Tips to Grow Your Business and Your Life
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In this issue ---
We now have subscribers to this newsletter in 68
countries.
Algeria - Argentina - Austria - Australia - Bahamas -
Barbados - Belgium - Botswana - Brazil -
British Virgin Islands - Bulgaria - Canada - Columbia -
Croatia - Denmark - Ecuador - Finland - France -
Germany - Ghana - Greece - Grenada - Hong Kong -
Hungary - India - Indonesia - Ireland - Israel - Italy -
Jamaica - Korea - Kenya - Lebanon - Madagascar -
Malaysia - Malta - Mexico - Micronesia - Morocco -
Netherlands - New Zealand - Nigeria - Norway -
Panama - Paraguay - Poland - Romania - Rwanda -
Russia - Serbia & Montenegro - Singapore - Slovenia -
South Africa - Spain - Sri Lanka - Swaziland - Sweden -
Tanzania - Thailand - Trinidad & Tobago - Turkey -
United Arab Emirates - United Kingdom - United States -
Uzbekistan - Venezuela - Zambia - Zimbabwe
Please - look at that list of countries above! If your country
is not listed, drop me a note using the
Contact form
so I can add your country to the list.
In this issue ---
1. Lead Article "First Impressions"
2. Recommended Resources
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How's Your Self-Image?
Dr Maxwell Maltz has written that it is impossible for us
to repeatedly act in any way that is not consistent with
our self-image. This means that the way we act, the
way we dress, the friends we hang out with, and the
money we make are all determined by our self image!
If you're trying to get better results in your life and
having a hard time making progress, your self
image may be the culprit. Hard work will NOT
change it.
Don't let your old self-image boss you around any
longer. Learn how to create a new one that supports
you in expressing your greatness. It's on sale, too!
Get The Winners Image Here
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Lead Article
First Impressions
"How you treat others says nothing about
them and speaks volumes about you"
- - Miguel Ruiz
One of the fun things about writing these articles
is that I see things to write about in all kinds of
daily occurrences. Today I'm going to share a
bad example of business practice. At the end
I'll tell you what this has to do with self image.
If you're in business, you'd like to create an
impression of competence and professionalism
with everyone you meet, especially new customers.
Here's how one company failed the test.
I needed to order a new set of Gratitude booklets
that go with my Power of Gratitude audio program,
so I decided to try a local printer. I took one of the
booklets in and asked for a quote.
The clerk went to her computer and came back
with a number written on a piece of scrap paper.
No details, no itemization, just a number. I showed
the existing booklet again and explained that it had
to be good quality, folded, stapled and trimmed.
She said, "Oh, you want it trimmed, too?" It's
a good thing I mentioned it, because without an
itemized quote, I didn't know what I was getting.
As you can imagine I'm not feeling too confident
about this project at this point, but I decided to
see how they would do. She said "a couple of
days" for completion - again, not specific.
A week later, no one had called, so I had to call
them. My wife had gotten some copies done
there so I used the receipt she had, only to find
that the phone number on their own receipt had
a typo! Their website didn't work either, because
their domain name had expired.
When I got the phone number and called, the guy
that answered couldn't even find my order and had
to call me back later and tell me it was in their other
office and he had to go get it. Can you see the
impression that this chain of events was creating?
Now, it's not all bad, because the outcome had
some pleasant surprises. When I picked up the order,
the clerk told me the order was late because she had
sent the whole project back to be redone because
the quality wasn't right. Very good initiative. It didn't
speak well for the print shop, but at least the error
got caught before I saw it.
What this company needs is a quote form, a process
to keep the customer informed, especially if there is
a delay, and a commitment to quality that reaches
every employee. Fixing their contact information on
their receipts would help, too.
Now what does all this have to do with you? If you're
in business or not, the way you treat people is a
reflection of your self image. A business will take
on the belief system of the top dogs, and will
attract employees who fit those beliefs. Good
employees in a sloppy business will get sloppy, too,
if their self image isn't strong.
Does your business have the training, systems and
procedures to be consistently professional, specific
and keep all commitments? If you're a business
owner, do you know how customers are treated when
you're not there? Famous sales guy Dan Kennedy
says all business owners should have their company
"mystery-shopped" on a regular basis to find out.
Of course, that implies that the business owner cares.
And that comes back to self image, doesn't it?
How do you really see yourself? As competent and
professional, keeping all your commitments? Is it
true? Is it how you behave in your personal life? It
won't happen in the outer world until it's true in your
inner world, your self image.
To your success,
Wes
Comments or questions? Drop me a line using the
Contact form
on my web site.
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Resources
The single best step you can take towards a powerful
self image is to study "The Winners Image"
Get The Winners Image Here
You'll hear Bob Proctor taking about Earl Nightingale's
definition of a worthy ideal in the wonderful audio program,
"The Success Puzzle." Get it now at a substantial discount
Get The Success Puzzle here!
Get Dr Maxwell Maltz's famous book on self-image,
"Psychocybernetics" at most any bookstore, or
look for it here near the bottom of the page.
Get Psychocybernetics Here
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**Disclaimer - Results not typical.
Your results are the product of your own efforts and
we do not promise any particular outcome for you if
you follow our advice or take one of our seminars.
I hope you already knew this.
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© 2007 Wes Hopper. All rights reserved.
Feel free to pass the above in its entirety to
anyone you wish.
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